At ShoeSphere Store, we are committed to providing you with a seamless shopping experience. Below, you’ll find detailed information about our shipping and returns policies to ensure you have all the information you need.
Shipping Information
We offer two shipping options to cater to your needs:
- Standard Shipping: We use DHL or FedEx for standard shipping. The cost is $12.95, and your order will be delivered within 10-15 business days after dispatch.
- Free Shipping: For orders over $50, we offer free shipping via EMS. Your order will be delivered within 15-25 business days after dispatch.
Please note that order processing takes 1-2 business days before your item is shipped.
Returns & Exchanges
We want you to be completely satisfied with your purchase. If for any reason you are not, we offer a straightforward returns and exchanges process.
Eligibility for Returns & Exchanges
To be eligible for a return or exchange, the item must meet the following criteria:
- Unworn and in its original condition.
- In the original packaging with all tags attached.
- Returned within 15 days of receiving the item.
Non-Returnable Items
Due to the delicate nature of certain items, the following products are non-returnable:
- Stiletto Heels
- Wedges
Returns & Exchanges Process
Follow these steps to initiate a return or exchange:
- Contact Us: Email us at [email protected] with your order number and the reason for the return or exchange. Use the template provided below.
- Receive Instructions: We will provide you with a Return Merchandise Authorization (RMA) number and detailed instructions on how to proceed.
- Ship the Item: Pack the item securely in its original packaging and include the RMA number. Ship it to the address provided in the instructions.
- Wait for Confirmation: Once we receive and inspect the item, we will notify you of the approval or rejection of your return or exchange.
Refund Process
If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days. Please note that shipping costs are non-refundable.
Exchange Process
If you are requesting an exchange, we will ship the new item to you once the returned item is received and inspected. Shipping costs for the new item will be covered by ShoeSphere Store.
Return & Exchange Request Template
Use the following template to request a return or exchange:
Subject: Return/Exchange Request - Order #[Your Order Number]
Dear ShoeSphere Store Team,
I would like to request a [return/exchange] for my recent purchase. Below are the details:
Order Number: [Your Order Number]
Item(s) to Return/Exchange: [Item Name(s)]
Reason for Return/Exchange: [Briefly explain the reason]
Please provide the necessary instructions to proceed with the return/exchange.
Thank you,
[Your Full Name]
[Your Contact Information]
Contact Us
If you have any questions or need further assistance, please do not hesitate to contact us at [email protected].
Thank you for shopping with ShoeSphere Store!