At ShoeSphere Store, we strive to ensure that you are completely satisfied with your purchase. If for any reason you are not satisfied, we offer a straightforward and hassle-free returns and exchanges process. Please read the following information carefully to understand our policy and procedures.

Eligibility for Returns & Exchanges

To be eligible for a return or exchange, the item must be:

  • Unworn and in its original condition.
  • In the original packaging with all tags attached.
  • Returned within 15 days of receiving the item.

Non-Returnable Items

Based on our product menu and store policies, the following items are non-returnable:

  • Stiletto Heels: Due to the delicate nature of these items, we cannot accept returns or exchanges.
  • Wedges: Similar to stiletto heels, wedges are also non-returnable.

Returns & Exchanges Process

Follow these steps to initiate a return or exchange:

  1. Contact Us: Email us at [email protected] with your order number and the reason for the return or exchange. Please use the template provided below.
  2. Receive Instructions: We will provide you with a Return Merchandise Authorization (RMA) number and detailed instructions on how to proceed.
  3. Ship the Item: Pack the item securely in its original packaging and include the RMA number. Ship it to the address provided in the instructions.
  4. Wait for Confirmation: Once we receive and inspect the item, we will notify you of the approval or rejection of your return or exchange.

Refund Process

If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days. Please note that shipping costs are non-refundable.

Exchange Process

If you are requesting an exchange, we will ship the new item to you once the returned item is received and inspected. Shipping costs for the new item will be covered by ShoeSphere Store.

Return & Exchange Request Template

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear ShoeSphere Store Team,

I would like to request a [return/exchange] for my recent purchase. Below are the details:

  • Order Number: [Your Order Number]
  • Item(s) to Return/Exchange: [Item Name(s)]
  • Reason for Return/Exchange: [Briefly explain the reason]

Please provide the necessary instructions to proceed with the return/exchange.

Thank you,

[Your Full Name] [Your Contact Information]

Contact Us

If you have any questions or need further assistance, please do not hesitate to contact us at [email protected].

Thank you for shopping with ShoeSphere Store!